Your plan,
with clear terms.

1. The service

Only Kiosk is a service by DM SOFT IKE, VAT ID 801306037, at 47 St. Kazantzidi, 55535 Thessaloniki. It covers the specific 21″ countertop touchscreen kiosk with stand and software, for business use. Choose rental or equipment purchase. All prices exclude VAT unless stated otherwise.

2. Monthly rental — setup and payment

Setup costs €300 + VAT. We confirm availability and delivery, then send instructions for payment online by card or by bank transfer.

The standard monthly price is €70 + VAT from actual activation. The offer for new customers is €50 + VAT/month for the first 12 months and €70 + VAT/month from month 13. It applies to 30 new customers or until manually ended, whichever comes first. Submitting an application does not secure a place; payment of the €300 + VAT setup fee is required.

Availability is checked before payment instructions are issued. While a payment with a reserved place is being completed, the place remains reserved until confirmation or a definitive failed-payment review. Ending the offer does not change prices already secured or payments already in this process.

Each service period must be paid within 7 days of its start. There are no automatic card charges. Bank transfers are confirmed by DM SOFT. Including 24% VAT: setup €372, offer €62/month, standard price €86.80/month. Special VAT treatment requires prior review.

Annual rental prepayment

Optionally prepay 12 months with 20% off: €672 + VAT instead of €840. With a secured first-year offer: €480 + VAT instead of €600, and €672 + VAT from the second year. Initial setup of €300 + VAT is separate.

The 12 months start on actual activation. First-year prepayment including VAT is €595.20 on the offer or €833.28 at the standard price. Each subsequent annual period costs €833.28 including VAT. No refund is given for unused time if you end the service early. You may request non-renewal before the next period begins.

Purchase — mandatory kiosk and software package

€1,200 + VAT includes equipment, initial remote setup and the menu. Your business owns the equipment, with a 2-year warranty.

Equipment must be purchased together with the software. The first year of software is paid on activation: €250 + VAT for 12 months. Renewal costs €250 + VAT per year. Subsequent menu updates by DM SOFT are charged per request. Integrations are optional and charged separately where required and by agreement. Order status screen software is included. Excluding menu updates does not remove the equipment warranty.

First-year total: €1,450 + VAT, or €1,798 including 24% VAT. This consists of €1,488 for equipment and setup and €310 for 12 months of software. Delivery within Greece costs €25 + VAT (€31 including VAT). The total including VAT and delivery is 1.829€.

The initial online card payment is 1.519€ for equipment, setup and delivery. The remaining 310€ for the first year of software is paid on actual activation. For a bank transfer, first request instructions from DM SOFT. There are no automatic card charges. Special VAT treatment requires review before payment.

Estimated delivery within Greece in 5 working days. Subject to confirmed equipment availability, full initial payment and receipt of all required information and materials from your business. The usual ACS delivery estimate is 2 working days for preparation and 3 for transit, Monday–Friday, excluding public holidays. The period starts once all the conditions above are met. If completed by 12:00 Greek time, processing starts that working day; otherwise, on the next working day. Missing information, pending clarifications or approvals and carrier delays will move the estimate. We will inform you of the outstanding issue and revised schedule. Your chosen bank supplies the payment device; its stand is charged separately. Technician visits and optional integrations are priced separately where required and by agreement.

Each annual payment covers 12 months of software from activation. Renewal costs €250 + VAT (€310 including VAT) per year. You may request non-renewal before the next period; use ends when the paid period expires. The equipment remains yours and is not returned when software service ends.

Purchases are for businesses. If you cancel because you changed your mind, the initial payment is refunded in full only if no work has started and the equipment has not been dispatched. Once work starts or equipment is dispatched, there is no change-of-mind refund. Warranty and defective products are handled separately. For cancellation or defective equipment, contact [email protected] with your order number. Every request is reviewed before a refund is confirmed.

Orders already accepted retain their agreed amounts and terms.

3. Rental — minimum term and continuation

The minimum rental term is 6 months from activation. You pay monthly from the start; you do not prepay six months. Setup and six months cost €720 + VAT at the standard price or €600 + VAT with the first-year offer. Including 24% VAT: €892.80 or €744 respectively.

After six months, you continue paying monthly without a new six-month commitment. Under the offer, the price changes from €50 to €70 + VAT only after the first 12 months of service. Previously accepted agreements retain their own prices. The equipment remains DM SOFT's property and is returned when the rental ends.

4. What's included in rental

The specific kiosk with stand, software, initial setup and menu updates, software and equipment maintenance, and order status screen software are included.

Send menu changes to DM SOFT by email, SMS, Viber or WhatsApp. Menu updates are completed within 24 hours, during working days and hours, after receiving complete information and clarifications. We need clear changes, correct prices and the required material or business approvals. Time does not count while these are outstanding. Extensive menu restructuring requires an agreed schedule. In both plans, you can change prices, availability and product details in your store's admin panel. With purchase, updates by DM SOFT after initial setup are charged separately per request.

€300 + VAT covers remote menu and application setup. Delivery and technician visits are charged separately by agreement. Requesting a visit quote does not book an appointment or change the base checkout amount or base six-month cost.

Multiple kiosks — only the 3rd is 50% off

For 3 or more kiosks in the same order and store, only the 3rd is 50% off the base plan: hardware or rental, initial setup and software. The 4th and all additional kiosks are charged normally; the discount does not repeat for each group of three. Annual rental prepayment receives an additional 20% discount. Shipping, payment devices, their stands and additional services are excluded.

Purchase of 3 kiosks: €3,000 + VAT for equipment and initial setup, mandatorily combined with €625 + VAT for the first year of software. Total package €3,625 + VAT (€4,495 including VAT). Delivery costs €31 including VAT per kiosk, €93 in total, without discount. Final total €4,588 including VAT and delivery: €3,813 initially and €775 on activation. Each subsequent annual software renewal for the package costs €625 + VAT (€775 including VAT).

Rental of 3 kiosks: initial remote setup €750 + VAT (€930 including VAT). Standard monthly price €175 + VAT (€217 including VAT). With a secured first-year offer: €125 + VAT (€155 including VAT) per month for the first 12 months, then €175 + VAT from month 13. Minimum rental term: 6 months, paid monthly. Setup and six months cost €1,800 + VAT at the standard price or €1,500 + VAT on the offer. Rental delivery costs are agreed separately.

Annual rental prepayment for 3 kiosks: the additional 20% discount applies after the 3rd-kiosk discount. Standard price €1,680 + VAT (€2,083.20 including VAT) for 12 months. With the first-year offer: €1,200 + VAT (€1,488 including VAT) for the first 12 months, then €1,680 + VAT per year. Initial setup is charged separately. Annual prepayment is non-refundable if you end the service early.

For the first-year offer, one combined package application counts as one new customer and is secured by full payment of the package's setup fee. For 2 kiosks, unit prices are doubled, without the 3rd-kiosk discount. You can select more than 3 kiosks in the form, with a single 50% discount on the 3rd.

All kiosks in the package share activation and service periods. Discounts continue on renewals of the same package. Changing quantity requires contact and a new agreement; there is no automatic repricing or partial refund. Warranty, exclusions, minimum term and cancellation conditions also apply to the package. Already accepted agreements are not changed retrospectively.

Delivery, activation and support times

Estimated times require confirmed availability, full payment of the required initial amount and timely cooperation from the business. Complete and correct shipping details, menu, prices, materials and any necessary clarifications or approvals for agreed work are required.

Missing information, pending clarifications or approvals and carrier delays will move the estimate. We will inform you of the outstanding issue and revised schedule. If equipment is unavailable, we confirm a revised estimate before preparation proceeds. Delivery and activation times are estimates subject to these conditions, unless a specific binding date has been agreed in writing.

Activation is scheduled separately from delivery, once the menu, internet connection, remote setup access and agreed bank or third-party connections are ready. Outstanding business or provider requirements will move the schedule, with notification. Service charges start on actual activation.

Menu updates are completed within 24 hours, during working days and hours, after receiving complete information and clarifications. We need clear changes, correct prices and the required material or business approvals. Time does not count while these are outstanding. Extensive menu restructuring requires an agreed schedule.

These clarifications do not change already accepted terms or remove agreed cancellation, refund or warranty rights.

5. Additional equipment and optional integrations

Only Kiosk works independently, without requiring a connection to another ordering system.

The business's chosen bank supplies the payment device, which is not included. Its stand is charged separately; the kiosk's own countertop stand is included in both plans. Connections to third-party ordering systems and an existing digital invoicing provider contract are optional. Additional equipment and integrations are assessed for compatibility and charged separately where required. Every additional cost requires prior agreement.

6. Ending monthly rental and returning equipment

After six months, you may request cancellation before the next charge. Rental ends at the end of the service month already paid for. No 30-day notice is required. Submit the request through your personal application page, where the end date is shown. Charges stop on that date.

The initial six-month minimum term remains. An earlier request does not shorten it. A payment already under review is confirmed first so the end date matches the paid period. Outstanding debts or cancellation before activation are reviewed by DM SOFT.

DM SOFT's equipment is returned when the rental ends. Equipment return is recorded separately from the end of monthly charges.

7. Rental — return shipping costs

The customer pays shipping costs to return equipment to DM SOFT when the relationship ends, both during and after the initial six months. Paying return shipping does not change the initial minimum six-month term. Shipping costs are not included in setup or monthly rental.

8. Rental — fault cover throughout its duration

DM SOFT covers faults arising from normal use. Damage from misuse or loss is charged to the customer after assessment and notification.

9. Late service payment

You are notified of each service payment and have 7 days to pay. After the deadline, following review and contact, service may be suspended temporarily until payment is settled. The specific deadline appears on your personal application page and payment notification.

10. Rental — cancellation before activation

If you cancel before activation, the initial setup fee is refunded in full, including VAT, provided no work has started. If installation or configuration work has already been carried out, the initial fee is non-refundable.

Submit the request through your personal application page or contact DM SOFT. Work and payment are reviewed before a refund is confirmed. Monthly rental has not started before activation.

11. Contact

For questions or to correct details, use the contact form or call 2312 20 20 22.